Thank you for your patience.
The information and recommendations in our Meter and Service Guide are, in general, sufficient to answer questions concerning a majority of electrical installations. Please see the following documents for information on customer-owned:
These guidelines are for informational purposes only. Appalachian Power does not warrant that the information is in every aspect accurate and makes no warranties against regarding results from the usage of these guidelines. APCO shall have neither liability nor responsibility to any person or entity with respect for any loss or damage caused, or alleged to be caused, directly or indirectly by the information contained herein.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
System Maintenance Many online functions, like login and outage reporting, won't be available from 10:00 PM - 10:10 PM ET on Saturday, 10/5.
If you have an urgent issue, please call our Customer Operations Center at 800.956.4237.