Thank you for your patience.
Trees and other vegetation are the number one cause of power outages. That’s why Appalachian Power maintains rights of way with tree trimming and vegetation management.
Keeping our rights of way in the best possible shape has a big effect on our overall reliability. While trimming and vegetation management will not protect against outages in major events, it will result in more reliable electric service overall. Also, improved access to lines and equipment will make restoration faster and easier.
Appalachian Power maintains more than 26,000 miles of overhead distribution lines in Virginia. Our maintenance program is developed on a yearly basis using current vegetation conditions and outage history data to focus our resources where the need is greatest. Before tree crews enter an area, an Appalachian Power forester or other representative will review the conditions to determine the work to be done. He or she looks for trees growing directly under power lines, overhanging branches, hazardous trees, or other hazardous issues. Overall, our goal is to provide safe and reliable electric service. It is not our responsibility to protect private or public property from falling trees or limbs.
In West Virginia we use a system called cycle-based vegetation management. This program began in 2014 with the goal of clearing all overhead lines over an initial six-year period. After the initial six-year implementation, clearing will be performed on a four-year cycle. This method allows for vegetation management on entire circuits to improve reliability for all customers on each circuit. Before tree crews enter an area, an Appalachian Power forester or other representative will review the conditions to determine the work to be done. He or she looks for trees growing directly under power lines, overhanging branches, hazardous trees, or other hazardous issues. Overall, our goal is to provide safe and reliable electric service. It is not our responsibility to protect private or public property from falling trees or limbs.
In Tennessee we use a system called cycle-based vegetation management. This program began in 2018 with the goal of clearing all overhead lines over a four-year period. This method allows for vegetation management on entire circuits to improve reliability for all customers on each circuit. Before tree crews enter an area, an Appalachian Power forester or other representative will review the conditions to determine the work to be done. He or she looks for trees growing directly under power lines, overhanging branches, hazardous trees, or other hazardous issues. Overall, our goal is to provide safe and reliable electric service. It is not our responsibility to protect private or public property from falling trees or limbs.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.