Loading...

Processing your request

Thank you for your patience.

Skip to main content
Appalachian Power
  • My Account
    • Account Summary
    • Bills & Payments
      • Bills & Payments Overview
      • View Your Bills
        • Billing History
        • View Bill
        • Understanding Your Bill
      • Pay Your Bill
        • Make a Payment
        • Payment Activity
        • Payment Assistance
          • Payment Assistance Overview
          • Payment Assistance Programs
          • Bill Assistance Options
          • Payment Arrangement
          • Payment Extension
          • Winter Bill Help
        • Manage Payment Methods
        • AutoPay
        • Average Monthly Payments
      • Paperless Billing
      • Billing & Payment Programs
        • Programs Overview
        • Paperless Billing
        • AutoPay
        • Average Monthly Payments
        • Neighbor To Neighbor
        • Green Pricing
          • Green Pricing Overview
          • Virginia Green Pricing
            • Virginia Green Pricing Overview
            • Enroll in Virginia Green Pricing
          • West Virginia Green Pricing
            • West Virginia Green Pricing Overview
            • Enroll in West Virginia Green Pricing
        • Working with HomeServe
      • Payment Assistance
      • Billing Alerts
    • Service Requests
      • Service Requests Overview
      • Start, Stop or Transfer Your Service
        • Overview
        • Start Service
        • Stop Service
        • Transfer Service
      • Modify Service
        • Change or Upgrade Your Service
        • Modify Home Service
        • Modify Business Service
      • Security Deposits
      • Meter Reading Schedule
      • Request a Letter of Credit
      • Electric Choice
    • Your Energy Usage
      • Energy Usage Summary
      • Ways To Save
      • Compare Rates
        • Compare Rates Overview
        • Your Energy Usage
    • Account Settings
      • Account Settings Overview
      • Notifications
        • Notifications Overview
        • Usage Notifications
      • Manage Multiple Accounts
        • View Your Accounts
        • Add Account
        • Remove Account
        • Change Default Login Account
      • Change Account Password
      • Change Email Address
      • Change Mailing Address
      • Change Phone Number
      • Change Profile Name
    • Business Accounts
  • Outages
    • Outages Overview
    • Report Power Outage
    • Check Outage Status
    • View Outage Map
    • Grid Emergency Information
      • Grid Emergency Information Overview
      • Grid Emergency Tips
    • Outage Alerts
    • Report Other Problem
      • Report Safety Hazard
      • Report Tree Problem
      • Report Streetlight Problem
      • Report Leased Light Problem
      • Report Power Theft
    • Outages FAQ
    • Outage Verification Letter
  • Savings
    • Savings Overview
    • Money and Energy Savings for Your Home
      • Home Savings Overview
      • Save Energy
        • Save Energy Overview
        • Appliances & Electronics
        • Heating & Cooling
        • Landscaping
        • Lighting
        • Water Heating
      • Temperature Tracker
    • Money and Energy Savings for Your Business
      • Money and Energy Savings for Your Business Overview
      • Save Energy
        • Save Energy Overview
        • Heating & Cooling (HVAC)
        • Lighting
        • Motors & Drives
        • Refrigeration
      • Temperature Tracker
      • Savings Toolkit
    • Your Energy Usage
    • Payment Assistance
  • Community
    • Community Overview
    • Caring For Our Community
      • Caring For Our Community Overview
      • Volunteering
      • Charitable Giving
      • Neighbor to Neighbor
      • Featured Stories
    • Growing Our Community
      • Growing Our Community Overview
      • Community & Customer Experience/External Affairs
    • Power Projects & Plans
      • Power Projects & Plans Overview
      • Reliability & Tree Trimming
        • Reliability & Tree Trimming Overview
        • Right Tree, Right Place
      • Smart Meters
    • Energy Education
      • Energy Education Overview
      • Kids & Teachers
      • Recreation
      • Electric & Magnetic Fields
    • Clean Energy
    • Economic Development
    • Electric Cars
    • Electrification for Your Business
    • Featured Stories
  • Contact
    • Contact Us
    • Update Account Settings
    • Pay Bill
    • Get Payment Assistance
    • Report an Outage
    • Start, Stop & Transfer
    • Aepril Digital Assistant
  • Safety
    • Safety Overview
    • Order Safety DVD
    • Power Line Safety
    • Staying Safe at Home
    • Contractor Safety
    • Emergency Responders
    • Generator Safety for Businesses
  • Company
    • Company Overview
    • About Us
      • About Us Overview
      • Ohio and Marshall County Customer Information
      • Choice For Virginia Customers
        • Choice For Virginia Customers Overview
        • Competitive Service Providers (CSP)
          • Competitive Service Providers (CSP) Overview
          • EDI Testing & Certification
          • Enrollment Form
          • Load Profiles
          • Mass Customer List
          • Metering & Usage History
          • Provider Handbook & Support
          • Tariffs & Revenue Class Codes
        • Opt Off/Opt On
        • Resources
        • Shopping for an Electric Provider
        • Making the Switch
      • Appalachian Power Leadership
      • Appalachian Power Electric Rates
        • Appalachian Power Electric Rates Overview
        • Tennessee Electric Rates
        • West Virginia Rate Review
        • Virginia Electric Rates
        • Virginia Rate Plans
        • West Virginia Electric Rates
        • 2023 ENEC
        • Compare Rates
    • Economic Development
      • Economic Development Overview
      • AEP Economic Development
    • News Releases
      • News Releases Overview
      • Appalachian Power Media Contacts
    • Careers
    • Legal Notices
    • Media Gallery
  • Clean Energy
    • Clean Energy Overview
    • Electric Cars
      • Electric Cars Overview
      • Tennessee Off-Peak Charging
      • Virginia Off-Peak Charging
      • West Virginia Off-Peak Charging
      • West Virginia EV Charger Rebates
      • Programs & Offers to Help You Drive Electric
      • Electric Vehicles for Your Business
    • Electrification for Your Business
      • Electrification for Your Business Overview
      • Electric Forklifts
    • Environment
    • Renewable Energy
      • Renewable Energy Overview
      • Solar
        • Solar Overview
        • Do's and Don'ts of Hiring a Contractor
        • How Residential Solar Panels Work
      • Wind
  • Business Customers
    • Business Summary
    • Business To Business
      • Business To Business Overview
      • Energy Provider RFPs
        • Energy Provider RFPs Overview
        • 2024 RFPS
      • Pole Attachment Policy
      • Fuel Provider RFPs
    • Industry Solutions
      • Industry Solutions Overview
      • Economic & Business Development
      • Sustainability
      • Electrification
      • Associated Business Development
    • Builders & Contractors
      • Builders & Contractors Overview
      • Installing Generating Equipment
      • New Business Service
      • New Home Service
      • Requirements For Electrical Service
      • Temporary Service
    • Federal Tax Credits | Explore Grants & Incentives for Your Business
Register Contact us
Give feedback
  • My Account(current)
    Account Summary
    Bills & Payments
    • View Bills
    • Pay Bill
    • Payment Activity
    • Payment Assistance
    • Billing Alerts
    • Security Deposits
    • Electric Rates
    Service Requests
    • Start, Stop & Transfer Service
    • Modify Service
    • Meter Reading
    • Letter of Credit
      • Requirements for Electric Service
    Billing & Payment Programs
    • Paperless Billing
    • AutoPay
    • Average Monthly Payments
    Energy Usage
    • View Usage
    • Energy Saving Tips
    Business Accounts
    • Business Summary
    • Industry Solutions
    • Builders & Contractors
    • Business to Business
    Register
    Account Settings
    Change your email, phone number, and other settings on your profile
    Notification Preferences
    Get bill and outage alerts, or manage how we contact you
  • Outages(current)
    Outages Overview
    • Report an Outage
    • Check Outage Status
    • Outage Alerts
    • View Outage Map
    • Power Restoration FAQs
    • Outage Verification Letter
    Safety
    • Power Line Safety
    Report Other Problems
    • Safety Hazard
    • Tree Problem
    • Streetlight Problem
    • Leased Light Problem
    • Power Theft
  • Savings(current)
    Savings Overview
    • Virginia Programs
    • West Virginia Programs
    • Tennessee Savings
    Energy Usage
    Payment Assistance
    Energy Tips
    • Heating & Cooling
    • Lighting
    • Landscaping
    • Appliances & Electronics
    Business Savings
    • Energy Saving Tips
    Industry Solutions
    Clean Energy
    • Electrification
    • EV Off Peak Charging
    • Solar
  • Community(current)
    Community Overview
    Caring for Our Community
    • Featured Stories
    • Volunteering
    • Neighbor to Neighbor Program
    • Charitable Giving
    Projects & Plans
    • Smart Meters
    • Reliability & Tree Trimming
    Economic Development
    Clean Energy
    • Environment
    • Electrification for Your Business
    • Renewable Energy
    • Electric Cars
    Our Company
    • News Releases
    • About Us
    • Careers
  • Contact(current)
    Contact Overview
    Contact by Phone:
    • 1.800.956.4237
    Power out?
    • Report an Outage
    • Check Outage Status
    • View Outage Map
    Call 811 Before You Dig
    Careers
    Account Maintenance
    • Update Account Settings
    • Pay Bill
    • Get Payment Assistance
    • Start, Stop & Transfer
    • Notification Preferences
    Other Contacts:
    • Media Contacts
    Social Media:
    • Facebook
    • X
×
  1. Home
  2. Company
  3. About Us
  4. Choice For Virginia Customers
  5. Making the Switch

MAKING THE SWITCH

Once you select a provider, or become part of an aggregation group, find your Service Delivery Identifier (SDI) number on your Appalachian Power Virginia monthly bill. You have a unique SDI for each service delivery point you have, and you must provide the SDI for each service you want to switch. Please note, your SDI number is not the same as your account number. The Competitive Service Provider (CSP) you select will be responsible for notifying us 15 calendar days prior to the next scheduled meter read date of your request to switch to a different supplier. The date your switch request is received influences the effective date of the switch.

Once your new provider notifies us of your intent to take service from them, we send you a confirmation letter. If you don’t object by notifying us within 10 days of the postmark date, the switch is effective on the effect date listed in the letter. If you do not agree to the switch, you will remain with your current CSP or with us, whichever is your current supplier. You may switch providers only once in any billing month.

You may return to our standard service offer in accordance with the tariff. Call us at 888-237-5566 (available 24 hours) to do so. You may be subject to early termination fees from your provider so be sure to check the terms of your contract.


Related information...
Competitive Service Providers (CSP)
Opt Off/Opt On
Resources
Shopping for an Electric Provider

  • Safety
  • Company
  • Clean Energy
  • Business
Need help? Call us.
800.956.4237
Electric Rates | Requirements for Service
Visit AEP.com | Investors | AEP Careers
Use of this site constitutes acceptance of the AEP Terms and Conditions. Privacy Policy | Cookie Settings |Your Privacy Choices © 1996-2025 American Electric Power. All Rights Reserved.

Select your state handbook


  • Indiana Customer Handbook

  • Michigan Customer Handbook
  • Texas Customer Handbook

  • Arkansas: Your Rights as a Customer

  • Arkansas: "Arkansas Commercial/Industrial Price Options"

Loading video...


What Does "Remember User ID” Mean?

“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.

Security Code

Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.

If you have forgotten your security code, please call 800.956.4237.

Welcome back!

Please login to manage your account.

Forgot User ID or Password?
Register