Loading...

Processing your request

Thank you for your patience.

Skip to main content
Appalachian Power
  • My Account
    • Account Summary
    • Bills & Payments
      • Bills & Payments Overview
      • View Your Bills
        • Billing History
        • View Bill
        • Understanding Your Bill
      • Pay Your Bill
        • Make a Payment
        • Payment Activity
        • Payment Assistance
          • Payment Assistance Overview
          • Payment Assistance Programs
          • Bill Assistance Options
          • Payment Arrangement
          • Payment Extension
          • Winter Bill Help
        • Manage Payment Methods
        • AutoPay
        • Average Monthly Payments
      • Paperless Billing
      • Billing & Payment Programs
        • Programs Overview
        • Paperless Billing
        • AutoPay
        • Average Monthly Payments
        • Neighbor To Neighbor
        • Green Pricing
          • Green Pricing Overview
          • Virginia Green Pricing
            • Virginia Green Pricing Overview
            • Enroll in Virginia Green Pricing
          • West Virginia Green Pricing
            • West Virginia Green Pricing Overview
            • Enroll in West Virginia Green Pricing
        • Working with HomeServe
      • Payment Assistance
      • Billing Alerts
    • Service Requests
      • Service Requests Overview
      • Start, Stop or Transfer Your Service
        • Overview
        • Start Service
        • Stop Service
        • Transfer Service
      • Modify Service
        • Change or Upgrade Your Service
        • Modify Home Service
        • Modify Business Service
      • Security Deposits
      • Meter Reading Schedule
      • Request a Letter of Credit
      • Electric Choice
    • Your Energy Usage
      • Energy Usage Summary
      • Ways To Save
      • Compare Rates
        • Compare Rates Overview
        • Your Energy Usage
    • Account Settings
      • Account Settings Overview
      • Notifications
        • Notifications Overview
        • Usage Notifications
      • Manage Multiple Accounts
        • View Your Accounts
        • Add Account
        • Remove Account
        • Change Default Login Account
      • Change Account Password
      • Change Email Address
      • Change Mailing Address
      • Change Phone Number
      • Change Profile Name
    • Business Accounts
  • Outages
    • Outages Overview
    • Report Power Outage
    • Check Outage Status
    • View Outage Map
    • Grid Emergency Information
      • Grid Emergency Information Overview
      • Grid Emergency Tips
    • Outage Alerts
    • Report Other Problem
      • Report Safety Hazard
      • Report Tree Problem
      • Report Streetlight Problem
      • Report Leased Light Problem
      • Report Power Theft
    • Outages FAQ
    • Outage Verification Letter
  • Savings
    • Savings Overview
    • Money and Energy Savings for Your Home
      • Home Savings Overview
      • Save Energy
        • Save Energy Overview
        • Appliances & Electronics
        • Heating & Cooling
        • Landscaping
        • Lighting
        • Water Heating
      • Temperature Tracker
    • Money and Energy Savings for Your Business
      • Money and Energy Savings for Your Business Overview
      • Save Energy
        • Save Energy Overview
        • Heating & Cooling (HVAC)
        • Lighting
        • Motors & Drives
        • Refrigeration
      • Temperature Tracker
      • Savings Toolkit
    • Your Energy Usage
    • Payment Assistance
  • Community
    • Community Overview
    • Caring For Our Community
      • Caring For Our Community Overview
      • Volunteering
      • Charitable Giving
      • Neighbor to Neighbor
      • Featured Stories
    • Growing Our Community
      • Growing Our Community Overview
      • Community & Customer Experience/External Affairs
    • Power Projects & Plans
      • Power Projects & Plans Overview
      • Reliability & Tree Trimming
        • Reliability & Tree Trimming Overview
        • Right Tree, Right Place
      • Smart Meters
    • Energy Education
      • Energy Education Overview
      • Kids & Teachers
      • Recreation
      • Electric & Magnetic Fields
    • Clean Energy
    • Economic Development
    • Electric Cars
    • Electrification for Your Business
    • Featured Stories
  • Contact
    • Contact Us
    • Update Account Settings
    • Pay Bill
    • Get Payment Assistance
    • Report an Outage
    • Start, Stop & Transfer
    • Aepril Digital Assistant
  • Safety
    • Safety Overview
    • Order Safety DVD
    • Power Line Safety
    • Staying Safe at Home
    • Contractor Safety
    • Emergency Responders
    • Generator Safety for Businesses
  • Company
    • Company Overview
    • About Us
      • About Us Overview
      • Ohio and Marshall County Customer Information
      • Choice For Virginia Customers
        • Choice For Virginia Customers Overview
        • Competitive Service Providers (CSP)
          • Competitive Service Providers (CSP) Overview
          • EDI Testing & Certification
          • Enrollment Form
          • Load Profiles
          • Mass Customer List
          • Metering & Usage History
          • Provider Handbook & Support
          • Tariffs & Revenue Class Codes
        • Opt Off/Opt On
        • Resources
        • Shopping for an Electric Provider
        • Making the Switch
      • Appalachian Power Leadership
      • Appalachian Power Electric Rates
        • Appalachian Power Electric Rates Overview
        • Tennessee Electric Rates
        • West Virginia Rate Review
        • Virginia Electric Rates
        • Virginia Rate Plans
        • West Virginia Electric Rates
        • 2023 ENEC
        • Compare Rates
    • Economic Development
      • Economic Development Overview
      • AEP Economic Development
    • News Releases
      • News Releases Overview
      • Appalachian Power Media Contacts
    • Careers
    • Legal Notices
    • Media Gallery
  • Clean Energy
    • Clean Energy Overview
    • Electric Cars
      • Electric Cars Overview
      • Tennessee Off-Peak Charging
      • Virginia Off-Peak Charging
      • West Virginia Off-Peak Charging
      • West Virginia EV Charger Rebates
      • Programs & Offers to Help You Drive Electric
      • Electric Vehicles for Your Business
    • Electrification for Your Business
      • Electrification for Your Business Overview
      • Electric Forklifts
    • Environment
    • Renewable Energy
      • Renewable Energy Overview
      • Solar
        • Solar Overview
        • Do's and Don'ts of Hiring a Contractor
        • How Residential Solar Panels Work
      • Wind
  • Business Customers
    • Business Summary
    • Business To Business
      • Business To Business Overview
      • Energy Provider RFPs
        • Energy Provider RFPs Overview
        • 2024 RFPS
      • Pole Attachment Policy
      • Fuel Provider RFPs
    • Industry Solutions
      • Industry Solutions Overview
      • Economic & Business Development
      • Sustainability
      • Electrification
      • Associated Business Development
    • Builders & Contractors
      • Builders & Contractors Overview
      • Installing Generating Equipment
      • New Business Service
      • New Home Service
      • Requirements For Electrical Service
      • Temporary Service
    • Federal Tax Credits | Explore Grants & Incentives for Your Business
Register Contact us
Give feedback
  • My Account(current)
    Account Summary
    Bills & Payments
    • View Bills
    • Pay Bill
    • Payment Activity
    • Payment Assistance
    • Billing Alerts
    • Security Deposits
    • Electric Rates
    Service Requests
    • Start, Stop & Transfer Service
    • Modify Service
    • Meter Reading
    • Letter of Credit
      • Requirements for Electric Service
    Billing & Payment Programs
    • Paperless Billing
    • AutoPay
    • Average Monthly Payments
    Energy Usage
    • View Usage
    • Energy Saving Tips
    Business Accounts
    • Business Summary
    • Industry Solutions
    • Builders & Contractors
    • Business to Business
    Register
    Account Settings
    Change your email, phone number, and other settings on your profile
    Notification Preferences
    Get bill and outage alerts, or manage how we contact you
  • Outages(current)
    Outages Overview
    • Report an Outage
    • Check Outage Status
    • Outage Alerts
    • View Outage Map
    • Power Restoration FAQs
    • Outage Verification Letter
    Safety
    • Power Line Safety
    Report Other Problems
    • Safety Hazard
    • Tree Problem
    • Streetlight Problem
    • Leased Light Problem
    • Power Theft
  • Savings(current)
    Savings Overview
    • Virginia Programs
    • West Virginia Programs
    • Tennessee Savings
    Energy Usage
    Payment Assistance
    Energy Tips
    • Heating & Cooling
    • Lighting
    • Landscaping
    • Appliances & Electronics
    Business Savings
    • Energy Saving Tips
    Industry Solutions
    Clean Energy
    • Electrification
    • EV Off Peak Charging
    • Solar
  • Community(current)
    Community Overview
    Caring for Our Community
    • Featured Stories
    • Volunteering
    • Neighbor to Neighbor Program
    • Charitable Giving
    Projects & Plans
    • Smart Meters
    • Reliability & Tree Trimming
    Economic Development
    Clean Energy
    • Environment
    • Electrification for Your Business
    • Renewable Energy
    • Electric Cars
    Our Company
    • News Releases
    • About Us
    • Careers
  • Contact(current)
    Contact Overview
    Contact by Phone:
    • 1.800.956.4237
    Power out?
    • Report an Outage
    • Check Outage Status
    • View Outage Map
    Call 811 Before You Dig
    Careers
    Account Maintenance
    • Update Account Settings
    • Pay Bill
    • Get Payment Assistance
    • Start, Stop & Transfer
    • Notification Preferences
    Other Contacts:
    • Media Contacts
    Social Media:
    • Facebook
    • X
×
  1. Home
  2. Outages
  3. Grid Emergency Information

In Case of a Regional Power Grid Emergency

Appalachian Power is prepared in the event of a regional power grid emergency.

Appalachian Power is a part of PJM, which operates the power grid across a 13-state region to ensure reliability for Appalachian Power and other utility customers.

Get latest updates

Emergency Tips to Reduce Electricity Use

Summer Winter
Get latest updates

Emergency Tips to Reduce Electricity Use

SummerWinter

PJM Service Territory Map View larger

In a regional power grid emergency, Appalachian Power and other utilities may have to reduce the demand for electricity on their systems so that the amount of available power generation can meet the demand.

If time permits, the first step is an emergency request for energy conservation – asking customers to reduce their energy use.

If further emergency action is required, PJM will direct utilities to reduce demand through controlled outages. This is an emergency action of last resort, taken only to avoid widespread power loss and to prevent long-term damage to the regional electric system.

Appalachian Power’s emergency plan interrupts power to parts of its service territory in a series of controlled outages, rotating the impacted areas whenever possible to limit the length of outages.

FAQ

Why would Appalachian Power disconnect power during a regional power grid emergency?

If the regional grid operator, PJM, declares an emergency requiring utilities to reduce the electric load on the regional power grid, Appalachian Power puts its emergency plan into action.

As the regional power grid operator, PJM would require the action as a last resort to avoid widespread power loss and to prevent long-term damage to the regional electric system. The action may be due to extreme temperatures, unexpected electric system problems, tight supplies of electricity across the region, or other power grid emergencies.

Appalachian Power would implement a series of controlled outages that temporarily disconnect power to customers in parts of our service territory, rotating the outages so that customers are not without power for longer than necessary.

What is PJM?

Appalachian Power is part of an organization called PJM that operates the power grid in 13 states.

PJM makes sure – at any time of the day – that the amount of available power generation matches the amount of electricity needed by customers, plus an additional margin in case it’s needed.

In a regional power grid emergency, they work with member utilities like Appalachian Power to restore the grid to normal operations.

PJM does not own or operate generation or transmission facilities. Similar to air traffic controllers who monitor air space, PJM monitors and directs the electric power network to ensure that electricity safely and reliably gets to end-use customers in the region.

PJM is a regional transmission organization and not-for-profit corporation mandated by the Federal Energy Regulatory Commission (FERC) to ensure reliable supplies of power, adequate transmission infrastructure and competitive wholesale electricity prices on behalf of its members.

What are "load shedding" and "rolling blackouts"?

"Load shedding" is the emergency reduction of load – or electric demand – on the power grid to avoid widespread power loss and to prevent long-term damage to the regional electric system.

"Rolling blackouts" is the term referring to controlled power outages used by utilities to reduce load in power grid emergencies. Utilities interrupt power to parts of their service territories and then rotate the outages to other areas to limit the length of outages for customers.

How does Appalachian Power decide which customers have power interrupted?

When Appalachian Power has to reduce the load on its electric system in an emergency, we use “controlled outages.” PJM tells Appalachian Power and other electric utilities how much electric load we have to reduce.

In our emergency plan, Appalachian Power matches the number of circuits that add up to the amount of electricity we are required to reduce. For example, a circuit might have 500 to 1,500 customers, and Appalachian Power might need to disconnect 25 circuits. Those circuits would be in different locations around Appalachian Power’s three-state service territory. Appalachian Power would temporarily disconnect power to these circuits, and when possible, rotate to another group of circuits to limit the impact in any one location to one to two hours. It may take longer to get the power back on because of electric system issues or weather conditions.

The controlled outages should not affect critical public health and public safety facilities.

When Appalachian Power gets word from PJM that the controlled outages have reduced power enough, then the controlled outages can end.

During a longer emergency period, PJM could order additional controlled outages until the system returns to lower levels of emergency and then to normal operations.

Why isn't there advance notice of controlled outages?

Emergency conditions on the electric system can change quickly during emergencies.

PJM has to act fast to protect the electric system and avoid bigger and longer outages for all customers, and long-term damage to the regional electric system.

Appalachian Power and other electric companies have to act immediately to reduce the amount of electricity demand on our systems. We usually are not able to provide advance notice to specific locations or customers because we don’t know in advance how much electric load we need to reduce.

Usually, the first thing the public will hear is an emergency request to reduce use of electricity. If energy conservation action does not reduce electricity use enough, the additional emergency action may be needed, including controlled outages.

Appalachian Power makes every effort to notify customers about the requests to conserve electricity and the possibility of further emergency action.

Does a request to conserve energy come first?

Whenever possible, a request to conserve energy comes before other emergency action like controlled outages.

Appalachian Power asks customers to reduce electricity use as much as possible. Use energy needed for your personal safety and to protect against property damage. But adjust thermostats, avoid using unnecessary lighting and appliances, and keep doors, windows and blinds shut to retain heat inside. Get tips here Appalachian Power.com/Grid-Emergency.

Customer's combined efforts can reduce overall demand for electricity and help ease the emergency situation.

How do customers help with energy conservation?

Individual customers’ efforts across the region make a difference.

PJM operates the multiple-state electric system – balancing energy production and electricity use for the entire area. That’s why energy conservation in one place, for example Delaware, can have a meaningful impact on electric reliability in another, like West Virginia, Ohio or Michigan. And our efforts contribute to reliability at home and across the 13-state PJM region.

Where do Appalachian Power customers get their power?

PJM Interconnection is a regional transmission organization (RTO) that coordinates the movement of wholesale electricity in all or parts of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia.

Why is Appalachian Power connected to other electric companies?

Electric companies are connected to each other so they can work together for reliable electric service. They help each other out when there are power plant or other electric system problems. They work to get their customers the best price on power from different power plants. They work together to plan and build the right transmission lines to deliver electricity where it needs to go.

Where do I get updates?
  • Appalachian Power.com and area news media
  • Learn more at Appalachian Power.com/Grid-Emergency
  • Follow us on Facebook.com/AppalachianPower and X.com/AppalachianPowernews

Related information...
Grid Emergency Tips

  • Safety
  • Company
  • Clean Energy
  • Business
Need help? Call us.
800.956.4237
Electric Rates | Requirements for Service
Visit AEP.com | Investors | AEP Careers
Use of this site constitutes acceptance of the AEP Terms and Conditions. Privacy Policy | Cookie Settings |Your Privacy Choices © 1996-2025 American Electric Power. All Rights Reserved.

Select your state handbook


  • Indiana Customer Handbook

  • Michigan Customer Handbook
  • Texas Customer Handbook

  • Arkansas: Your Rights as a Customer

  • Arkansas: "Arkansas Commercial/Industrial Price Options"

Loading video...


What Does "Remember User ID” Mean?

“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.

Security Code

Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.

If you have forgotten your security code, please call 800.956.4237.

Welcome back!

Please login to manage your account.

Forgot User ID or Password?
Register